JCU Business Bites – Discussions on Conflict Management Resolution

What does an iceberg, a whiteboard and a ladder all have in common? Claire Holland is the Director of the Conflict Management and Resolution Program at James Cook University. Claire will discuss some basic conflict theory and share some practical tools that are helpful for supporting positive leadership practices and achieving organisational outcomes in the workplace.

About Claire Holland

Claire Holland is the Director of the Conflict Management and Resolution Program at James Cook University. Claire is a nationally accredited mediator and accredited conflict coach. She has expertise as a practitioner in a range of conflict resolution processes.